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Clinical IT Support Specialist at Advanced ICU Care
Houston, TX, US

Overview

Advanced ICU Care, the leading tele-ICU provider in the United States, is seeking a highly motivated and talented individual to join our team of high performing IT professionals as the Clinical Support Specialist. The Clinical Support Specialist will focus on providing hardware and software technical support for Advanced ICU Care’s Houston Operations Center clinical end-users including troubleshooting multiple client-server applications surrounding overall functionality of the virtual ICU® Program.

 This position will be working 3-4 12 hour night shifts per week, from 7p-7a.

Advanced ICU Care® is the nation’s leading provider of high acuity telehealth services, contracted to provide care to more than 65 hospitals in 25 states on a 24 x 7 x 365 basis. We are an organization that rewards creativity, collaboration, innovation and results. For more information, visithttp://www.advancedicucare.com/.

Responsibilities

Advanced ICU Care® is the nation’s leading provider of high acuity telehealth services, contracted to provide care to more than 65 hospitals in 25 states on a 24 x 7 x 365 basis. We are an organization that rewards creativity, collaboration, innovation and results. For more information, visithttp://www.advancedicucare.com/.

Responsibilities

Key responsibilities for this position include:

 

  • Clinical workstation, application and general PC Support
  • Support desktop and/or laptops for AICU clinical and other end-users
  • Respond to Help Desk Calls from customers and AICU staff, diagnose problems and provide resolution or refer to the appropriate level for resolution
  • Assist users the basic trouble shooting/problem solving and coach users in the use of the software application

Qualifications

Requirements for this position are:

 

  • Understanding of the concepts with Audio-Visual applications over IP networks
  • Be able to work overtime and on various shifts or rotation schedules as needed; including weekends and holidays
  • Associate Degree – Degree requirement can be substituted with equivalent work experience.
  • A minimum of one to two years technical experience
  • The ideal candidate will have the basic technical skills necessary to support end-users in a Helpdesk/Client-support environment as well as a basic understanding of Networking and Server concepts and terms.
  • Must be motivated, a self-starter, persistent with troubleshooting efforts, team focused, and have effective communication and organization skills.
  • Must be able to lift up to 50 lbs and work in tight spaces