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Desktop Support Specialist at Advanced ICU Care
St. Louis, MO, US

Overview

Advanced ICU Care, the leading tele-ICU provider in the United States, is seeking a highly motivated and talented individual to join our IT team as a Desktop Support Specialist located in our St. Louis, MO office. The Desktop Support Specialist will focus on providing hardware and software technical support for Advanced ICU Care’s end-users including troubleshooting of hardware/software and multiple client-server applications surrounding overall functionality of the virtual ICU® Program.  Provide 2nd level support to Clinical IT Support Specialist, including documentation, training and shift coverage when necessary.

 

Advanced ICU Care® is the nation’s leading provider of high acuity telehealth services, contracted to provide care to more than 65 hospitals in 25 states on a 24 x 7 x 365 basis. We are an organization that rewards creativity, collaboration, innovation and results. For more information, visithttp://www.advancedicucare.com/.

Responsibilities

Key responsibilities for this position include:

  • Clinical workstation, application and general PC support for AICU clinicians and office staff
  • Implementation (Go-Live Tasks) for new clients
  • Track the status of Help Desk calls/reporting for management
  • Communicate with customers in a timely manner regarding status of incidents and/or requests and resolution to problems.
  • Install and Configure new workstations in timely manner
  • Refer/Elevate issues to appropriate IT Staff if unable to resolve at local level.

Qualifications

Requirements for this position are:

  • Understanding of the concepts with Audio-Visual applications over IP networks
  • Active Directory Experience Required
  • Proactively identify, and work with the AICU Engineering team, Data Centers and/or software vendor(s), to address customer service and performance issue
  • Bachelor’s Degree – Degree requirement can be substituted with equivalent work experience.
  • A minimum of three to five years technical experience