We are seeking an Administrative Field Team Coordinator (A-FTC) to join our innovative team that is committed to improving care for underserved and complex-needs patients. The Field Team is a robust, multi-disciplinary team that provides wrap-around services to patients in their home to support our delivery of the right care, at the right place, at the right time, with the right care team member. Areas of focus include chronic disease management, safe and effective transitions of care, as well as preventing unnecessary hospitalizations and re-admissions. Reporting to the Field Team Physician, the Clinical Field Team Coordinator will be based in our office in Kalamazoo but will include travel throughout an 8-county area in Southwestern Michigan.
The A-FTC is responsible for providing administrative support of the Field Team. Working closely with the Clinical Field Team Coordinator, the A-FTC will schedule home, long-term care facility, and hospital visits, maintain an updated patient registry, coordinate referrals and home infusion and diagnostic services, request records, and supporting seamless coordination and communication between a variety of stakeholders, including the patient, family, caregiver, Primary Care Team, as well as Utilization and Care Management Teams. Utilizing tasking guidelines, the A-FTC will route inbound calls and support non-clinical coordination of care for field-based patients. The A-FTC will also assist in onboarding and intake of new patients into the Field Program.
The A-FTC priorities workflow and implements Concerto tasking guidelines to effectively communicate both in-person and electronically with team members and ensure patients and team members receive timely response to questions, requests, and concerns.
The A-FTC performs all duties in a manner that reflects that mission, vision, and core values of the Concerto Health care delivery model. The A-FTC is accountable for delivery of high quality, patient-centered, and team-based care and adherence to Concerto clinical policies, procedures and guidelines. The A-FTC demonstrates a positive attitude, collaborative troubleshooting, effective decision-making, and ability to manage priorities and workflow effectively. The A-FTC has an aptitude for working tactfully and respectfully with all team members and patient/caregivers/family members. The A-FTC demonstrates versatility, flexibility, enthusiasm and the willingness and grit necessary to work with constantly changing priorities.
- High School Diploma or equivalent
- Valid driver’s license and car insurance
- Experience providing care for the whole person, including patients living with mental illness and substance use disorders.
- Strong interpersonal and collaborative problem-solving skills
- Ideal candidates will want to work as advocates for their patients. They will also embrace the concept of team-work and mutual support of their colleagues, fostering a joyful work culture.
- Current CPR and BLS certification preferred
- Average to advanced computer & software skills (Microsoft Word, Excel, Outlook)
- Ability to work a flexible schedule, including periodic outreach duties evenings, nights, and weekends.
- Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.
Essential Duties and Responsibilities
- Collaborate with interdisciplinary team members – including physicians, advanced practitioners, pharmacists, pharmacy technicians, nurse care managers, patient services representatives, social workers and behavioral health professionals – to optimize care and outcomes
- Support the delivery of timely healthcare services to patients after hospital discharge to facilitate continuing recovery and minimize readmissions
- Communicate closely with patients’ other healthcare providers so that all aspects of care delivery are well coordinated and timely
- Participate in educational and quality improvement activities for Field Team members and other members of the interdisciplinary care team
- Build a successful home visit practice that carries an excellent reputation among area patients and healthcare professionals
- Performing other duties as assigned