POSITION SUMMARY:

Responsible for answering incoming customer and sales reps calls, order entry, sales support, answer inquiries and questions and complete general administrative tasks and order follow-ups.

DUTIES & RESPONSIBILITIES:

• Performs the order processing function to ensure timeliness and efficiency.
• Set up and maintain all customer accounts.
• Ensures accuracy and efficiency in receipt and sales order bookings.
• Manages the return and exchange of products from the field.
• Acts as a liaison with other departments to resolve order, booking and shipping problems.
• Responsible for promoting and maintaining positive customer relations.
• Maintains a current price list.
• Provide quotes to customers as requested.
• Support territory managers in accounting for field Trunk Stock.
• Train new staff in the Company’s Customer Service procedures.
• Enter data into ERP (QAD) system as appropriate.

PREFERRED QUALIFICATIONS:

Preferred Requirements:

• Proficient in use of MS Office.
• Outstanding interpersonal and customer service skills.
• High level of attention to detail and organization.
• Effective verbal and written communication and listening skills.
• Ability to solve problems, multi-task, and work in fast paced environment.
• Ability to prioritize workload and meet critical deadlines.
• Ability to lift a minimum of 40 pounds.

Preferred Education and/or Job experience:

• AA degree or High School diploma required.  Bachelor’s degree is preferred.
• Must have at least 2-5 years of previous customer service and/or sales administration experience.
• Experience in a start-up and/or medical device background preferred.
• Experience working with an ERP system (preferably QAD).