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Clinical Support Specialist at Veran Medical
St. Louis, MO, US
  • Participate in the utilization and improvement of a new cutting edge remote procedure support system.
  • On site and remotely operate Electromagnetic Navigation Systems to educate and train physicians and all hospital personnel on all aspects of our products and services
  • Provide remote guidance and assistance to physicians and medical staff by evaluating options and problem solving during clinical procedures
  • Direct and assist all hospital entities in performing necessary pre-procedural duties
  • Effectively log support calls using all necessary metrics
  • Respond to support emails efficiently
  • Appropriately organize, analyze and communicate data
  • Contribute to the quality improvement process by recommending product modifications
  • Provide ongoing technical support for existing accounts
  • Maintain proper knowledge base regarding developments, products and services via ongoing training and independent research in the required medical fields
  • Perform other duties and responsibilities needed to meet the needs of the organization
  • Assist as needed with field service requests, including but not limited to procedure support, installations, evaluations, and training

Qualifications:

  • Bachelor’s Degree in related field preferred.
  • Computed Tomography experience is desired
  • 2-3 years of experience within the healthcare arena preferred
  • Proficient in the use of PC software applications, including Microsoft Office
  • Must be willing to travel 20%-30%
  • Self-motivated, detail-oriented
  • Problem-Solving Skills
  • Prior experience with Image Guided Surgery desired